GENERAL CONDITIONS OF SALE – SENAVERA S.r.l. ONLINE STORE

1. Online Store Purchases: Definitions and Object of the Contract

1.1 The supplier of the products is SENAVERA S.r.l., hereinafter referred to as "the Company," with registered office at Via Piave 29 - 60019 Senigallia (AN), Italy. 1.2 The term "Site" refers to the website www.senavera.it, dedicated to the sale of SENAVERA S.r.l. products. 1.3 "Online" sales contract refers to the distance contract or legal transaction concerning movable goods and/or services entered into between a supplier, "SENAVERA S.r.l.," and a consumer, the end customer, within a distance selling system organized by the supplier who, for this contract, exclusively uses the remote communication technology known as "internet." 1.4 All contracts, therefore, will be concluded directly through the consumer's access to the website corresponding to the address www.senavera.it, where, by following the indicated procedures, the contract for the purchase of the goods will be concluded. 1.5 "Consumer" means any natural person who purchases goods and services for purposes not directly related to their professional activity. 1.6 The term "Order" refers to the product request form, completed by the Customer through the Site. "Products" are the goods for sale on the Site, based on these general conditions of sale. The "Price" is the consideration for the sale of the products. 1.7 The "Parties" are "SENAVERA S.r.l.," hereinafter referred to as "the Company," and the buyer, hereinafter referred to as "the Buyer" or "the Customer."

2. Applicable Regulations

2.1 Purchases made on the website www.senavera.it are governed by these General Conditions of Sale, as well as the conditions indicated from time to time on the aforementioned website at the time of conclusion of the contract (price list, type, technical characteristics), and also by the provisions of Legislative Decree No. 206/2005 concerning consumer protection (Articles 45-68 regarding distance contracts and Articles 128-135 regarding the guarantee of conformity of goods), as well as by the provisions of Legislative Decree No. 70/2003 regarding electronic commerce. 2.2 These General Conditions of Sale are to be considered an integral and substantial part of the contract: the Customer is therefore invited, before sending the order, to carefully read these General Conditions of Sale and the information described herein, printing them or saving them on another durable and accessible medium. 2.3 The sending of the order by the Customer constitutes acceptance of the General Conditions of Sale in force, understood as those published on the website www.senavera.it at the time the Customer sends the order. 2.4 The items on the website can be purchased, while stocks last, only by those who are at least eighteen years of age.

3. Customer Obligations

3.1 Once the online purchase procedure is completed, the Customer undertakes to print and keep these general conditions, which, moreover, they will have already viewed and accepted as a mandatory step in the purchase, as well as the specifications of the product being purchased. 3.2 These conditions may be updated or modified at any time by the Company, which will provide notification by publishing a notice on the website. The consumer undertakes and is obliged, whenever there is a modification of these general conditions, to print and keep them. 3.3 The buyer is prohibited from entering false, and/or invented, and/or fictitious data in the registration procedure necessary to activate the process for the execution of this contract and related further communications; the personal data and e-mail addresses must exclusively be their real personal data and not those of third parties or fictitious data. 3.4 It is expressly forbidden to make duplicate and multiple registrations corresponding to a single person or to enter data of other people. 3.5 The Management of the Company reserves the right to legally pursue any violation and abuse in the interest and for the protection of all consumers. 3.6 The Customer indemnifies the Company from any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the Customer, as the Customer is solely responsible for the correct entry of such data.

4. Prices

4.1 The prices indicated on the website www.senavera.it are expressed in euros, are inclusive of VAT as well as any other tax or duty, and refer solely to products sold online. 4.2 The price applied will be the one in force at the time of the order, regardless of any subsequent price increases or decreases (e.g., due to promotions occurring later). 4.3 The Company reserves the right to change product prices without prior notice: any new amounts will be effective from the moment they are published on the website www.senavera.it and will be applied to sales made from that moment onwards. 4.4 Shipping costs must be added to the price: these costs will be calculated based on the weight and quantity of the products and the destination of the order; in case of delivery abroad, any additional costs due to taxes or duties provided by the regulations in force in the destination country will be borne by the Customer. 4.5 The total amount of the order (price + shipping costs) will be visible before proceeding with the confirmation of the purchase. 4.6 The tax documentation will be issued by the Company upon delivery of the products: it will detail the products purchased and their respective prices.

5. Product Characteristics and Availability

5.1 The characteristics of the products are those visible online at the time of sending the order. 5.2 The Company displays the products as truthfully and accurately as possible; however, the colors, as well as other aesthetic characteristics of the product displayed, may vary due to the user's monitor, as well as for other technical reasons not attributable to the Company, which therefore does not guarantee that the colors, as well as other technical and aesthetic characteristics displayed, will be reproduced on the screen in a way that perfectly corresponds to reality. 5.3 The type of products published online and their availability (this indication is to be considered non-binding) may vary at any time without this implying any liability for the Company. 5.4 The IT system of "SENAVERA S.r.l." is designed to ensure the immediate processing of orders and avoid unnecessary waiting for the customer; in fact, it indicates in real-time, in its electroniccatalog, the physical availability of the product. If an order exceeds the quantity in stock, the Company Management will inform the buyer whether or not the product will be available in the future; if so, the system allows the quantities in stock to be "added to the cart," purchased, and received within the set timeframes.

6. Contract Stipulation and Orders

6.1 The purchase contract is concluded exclusively on the SENAVERA online website, through the exact completion of the order and the consequent consent to the purchase expressed by the Customer according to the procedures indicated on the website. 6.2 Once the online purchase procedure is completed, the Customer undertakes and is obliged to print and keep these General Conditions of Sale as well as the specifications of the purchased product provided on the website. 6.3 Upon receipt of the order, the Company will send the Customer, within the following 5 working days, an e-mail confirming the order, summarizing the details of the order: the Customer is invited to print the e-mail and keep it. 6.4 The contract is to be considered concluded when the Customer receives the order confirmation. 6.5 If the customer does not receive any order confirmation within the aforementioned period, the relative order is to be considered not accepted by the Company and therefore without effect. 6.6 Received orders will be stored in the database of the online "store," according to the methods and in compliance with the provisions of the Privacy Policy, and will be accessible upon request made to the Company at the following e-mail address: [indirizzo email rimosso].

7. Payment Methods

7.1 Upon receipt of the order confirmation from the Company, the Customer may pay the price using the following methods, indicating the order number in the payment reference: Credit card: during the purchase procedure, choose the appropriate card (Visa, Visa Electron, Maestro, MasterCard, Aura, and JCB) and enter the requested data. The amount will be charged at the time of payment. PayPal: to buy online conveniently, without needing to type credit card details or bank account information on the website. The account is debited upon completion of the order. If you are already registered with PayPal, log in with your credentials; otherwise, to register a new PayPal account, visit paypal.com. 7.2 As orders can only be placed by adults, the Company will not be held responsible for orders placed by minors without parental authorization. 7.3 The order is shipped upon actual receipt of payment and according to the timelines established in the shipping policies.

8. Payment Security

8.1 The payment transaction takes place on a secure page that uses SSL (Secure Socket Layer) certificates, a system that guarantees maximum security for online transactions, and related monetary transactions occur through the Braintree payment gateway (PayPal Group). 8.2 To protect the Customer's credit card purchases, the CVV code will be required for each order. Thanks to this security system, the Customer's credit card details will be completely unreadable to third parties.

9. Shipping and Delivery

9.1 The Company is not obliged to ship the products until it has received full payment of the price and shipping costs. 9.2 The Company guarantees delivery within 4-7 working days for orders placed from Monday to Friday before 1:30 PM. Working days are Monday to Friday. 9.3 For the southern regions such as Basilicata, Campania, Calabria, Puglia, and the islands of Sardinia and Sicily, delivery may take an additional 1 or 2 days. 9.4 Deliveries take place during office hours from Monday to Friday, excluding public holidays. The courier will make 3 delivery attempts; after the third attempt, the order will be placed in storage. 9.5 All orders are processed automatically, and we are unable to modify shipping and delivery times. 9.6 Bartolini, UPS, GSL, and FEDEX are the authorized couriers for the Company's shipments. 9.7 Shipping is not free for all orders. 9.8 The Customer will be kept updated throughout the transaction. Upon sending the order, they will receive a summary order confirmation email, and when the package leaves the warehouses, the Customer will receive an order tracking code and the website address where they can track the delivery status of their shipment online and find out the estimated date they will receive the order. 9.9 In the event that the Customer's data indicated in the order is incomplete or in any way inaccurate (making delivery impossible), it will be the Customer's responsibility to verify the completeness and accuracy of the data through the order confirmation they will receive via email and contact the Company at this address: [indirizzo email rimosso]. 9.10 The Company will not be liable for any delays attributable to the courier's fault. Upon receipt of the product, the Customer, or the person authorized by them, is requested to check: • that the package is intact, not damaged, wet, or otherwise altered, including the closure: any disputes must be reported to the courier and must be noted when signing for receipt by writing "Received subject to inspection"; otherwise, the package will be considered correctly delivered; • that the products correspond to what is indicated in the transport document and/or invoice, both in number and type; any disputes must be reported to the courier and must be noted when signing for receipt by writing "Received subject to inspection"; otherwise, the contents of the package will be considered free from defects and/or flaws.

10. Right of Withdrawal, Complaints and Product Replacement Request

10.1 For the Company, customer satisfaction is paramount. For any reason, if you are not fully satisfied with your purchase, you can return the order within 14 days from the delivery date and receive a refund for the returned products or their replacement. The right of withdrawal is a prerogative of natural persons acting for purposes not directly related to any professional activity carried out. Therefore, retailers and companies are excluded from this right. 10.2 Returned items must be in perfect condition without any signs of use, in their original packaging (which must also be free of signs of wear), and ensuring that the labels have not been removed, within 14 days from the date of sending the withdrawal notification. 10.3 To exercise the right of withdrawal, you must follow these simple steps: contact us at [indirizzo email rimosso] indicating the order number and the items you wish to return. after receiving confirmation of the return acceptance from SENAVERA, you will be sent the shipping instructions. 10.4 The cost of shipping for the return is borne by the buyer. Senavera assumes no responsibility for the non-receipt of the return. It is the buyer's responsibility to select suitable shipping to ensure that the return arrives at the address indicated by Senavera in the order confirmation. 10.5 Any complaints may be submitted via the appropriate contact form on the website or by mail addressed to SENAVERA Customer Service, Via Piave 29 - 60019 Senigallia (AN).

11. Refund

11.1 The refund will only be issued to the payment method used during the purchase: payment via PayPal: the reversal will occur directly via PayPal; payment by Credit Card: the amount will be credited back to the card used for the purchase. 11.2 Refunds cannot be made to cards other than those used for the purchase. 11.3 The Company will proceed with the refund of the cost of the shipped goods, within the legal terms (30 days), only after receiving the goods and verifying that all requirements have been met. 11.4 The refund does not include the shipping costs for the subsequent return of the goods.

12. Contract Termination and Express Termination Clause

12.1 The Company has the right to terminate the concluded contract by simply notifying the customer with adequate and justified reasons; in this case, the Customer will only be entitled to a refund of any sum already paid. 12.2 The obligations assumed by the customer as per Article 3 (Customer Obligations), as well as the guarantee of successful payment made by the customer using the means referred to in Article 7, are essential, so that by express agreement, the Customer's failure to fulfill even one of these obligations will result in the automatic termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for judicial intervention, without prejudice to the Company's right to take legal action for compensation for further damages. 12.3 The Company reserves the right, following any logistical and/or technical and/or organizational difficulties, to cancel the order by notifying the Customer via e-mail within 30 working days from the day following the one on which the Customer transmitted the order: in this case, the Customer will not be entitled to any compensation for damages, without prejudice to the right to a refund of any amount already paid.

13. Guarantees and Liability

13.1 The Company assumes no responsibility for disruptions attributable to force majeure and/or fortuitous events such as accidents, thefts and/or robberies of the courier responsible for delivery, fires, explosions, strikes and/or lockouts, earthquakes, floods, and other similar events that prevent, in whole or in part, the execution of the contract within the agreed times and methods. 13.2 The Company will not be liable to any party for damages, losses, and costs incurred as a result of the non-execution of the contract for the aforementioned reasons, with the consumer only having the right to a refund of the price paid. 13.3 Similarly, the Company is not responsible for any fraudulent and illegal use that may be made by third parties at the time of payment for the purchased products. 13.4 The Company guarantees the products against any defect/flaw. However, if the Customer finds a defect/flaw in the purchased products, they must report it within two months from the date on which they discovered the defect (Article 132 of Legislative Decree No. 206/2005 – Consumer Code). 13.5 More generally, the Customer is recognized the consumer rights referred to in Article 130 of Legislative Decree 206/2005; these rights must be exercised within the terms referred to in Article 132 of the same Legislative Decree 206/2005.

14. Limitations of Liability

14.1 The Company assumes no responsibility if, due to fortuitous events or force majeure, it fails to execute the order within the timeframes provided for in the preceding Article 6.3 or if any further disruption occurs. 14.2 Except in cases of willful misconduct or gross negligence, the Company shall not be held liable to the Customer for disruptions or malfunctions related to the use of the internet network and beyond the Company's control and management. 14.3 The Company will also not be liable for damages, losses, and costs incurred by the Customer as a result of the non-execution of the contract for reasons not attributable to the Company, with the Customer only having the right to a full refund of the price paid. 14.4 The Company assumes no responsibility for any fraudulent and illegal use that may be made by third parties of credit cards, checks, and other means of payment at the time of payment for the purchased products, provided that it demonstrates that it has taken all possible precautions based on the best science and experience of the moment.

15. Applicable Law – Jurisdiction

15.1 Contracts concluded with the Company are understood to be concluded in Italy and are governed by Italian law. Any dispute relating to the application, execution, interpretation, and violation of purchase contracts concluded "online" through the website www.senavera.it is subject to Italian jurisdiction. 15.2 These general conditions refer, for anything not expressly provided herein, to the provisions of the Consumer Code. 15.3 For any dispute between the parties regarding this contract, the competent court will be that of the district where the consumer has their residence or domicile if located within the territory of the Italian State; 15.4 In all other cases, the exclusive territorial jurisdiction is that of the Court of Ancona, excluding any other concurrent jurisdiction.

16. Authorizations

16.1 By completing the personal data form in the purchase procedure, necessary to activate the process for the execution of this contract and related further communications with the Customer, the Customer authorizes "SENAVERA S.r.l." to communicate personal data (as defined in Article 7 GDPR 2016/679) to trusted couriers and/or shippers for the delivery of the purchased goods

17. Privacy Policy For the text of the Privacy Policy, please refer to the following link: [Insert Link Here]

18. Copyright Our logo and our trademark are registered. Trademarks, logos, and other distinctive signs present on the website belong to their respective owners. The use of trademarks, logos, and other distinctive signs, including reproduction on other websites by unauthorized third parties, is prohibited. The contents of the website are protected by copyright (texts, images, and graphics).

19. Agreement 19.1 This contract supersedes all prior contracts, agreements, and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, together with the order, the general conditions relating to the use of the website, and the conditions relating to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

20. Communications 20.1 All communications between the parties must be made in writing and sent to the other party's address indicated in the contract and the order. Communications sent to the other party's e-mail address, indicated on the website and in the order, are also considered to be in writing. 20.2 Communications relating to the validity or existence of this agreement must be exclusively delivered by hand or sent by registered mail with acknowledgment of receipt.

21. Invalidity and/or Ineffectiveness 21.1 The invalidity and/or ineffectiveness, even if supervening, of one of these conditions does not affect the validity or effectiveness of the others. Any condition that is deemed or becomes invalid or ineffective, in whole or in part, for any reason: (a) will be considered severable from the context of these conditions of sale without affecting their validity; (b) if possible from the context, it will be deemed replaced (if applicable only with respect to the country involved) by a different valid and effective provision or agreement whose content is as similar as possible to the one that has become or is deemed invalid or ineffective).

SPECIFIC APPROVAL Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Parties declare that they have carefully examined and specifically approve the content of the following articles:

Art. 4.3 (Company's right to vary product prices)

Art. 5.3 (Company's absence of liability for variations in products and their availability)

Art. 3.1 and 3.6 (Customer's obligation to print and keep the General Conditions of Sale as well as the specifications of the purchased product provided on the website upon completion of the online purchase procedure).

Art. 6.4 (time of conclusion of the contract)

Art. 6.5 (non-conclusion of the contract in the event of the Customer's failure to receive order confirmation)

Art. 7.4 (Company's right to cancel orders)

Art. 7.1 (Customer's obligation to pay the price before shipment of the products)

Art. 9.1 (Company's right not to proceed with the shipment of products until full payment of the price has been received)

Art. 10.1 (Company's right to terminate the concluded contract by simply notifying the customer with adequate and justified reasons)

Art. 10.2 (essential nature of the customer's obligations)

Art. 10.3 (Company's right to cancel the order)

Art. 9.10 (Company's absence of liability in the event of delays attributable to the courier's fault).

Art. 9.10 first part (Customer's obligation to verify upon delivery that the package is intact, not damaged, wet, or otherwise altered, including the closure, and correct delivery in case of failure to make a reservation)

Art. 9.10 second part (Customer's obligation to verify upon delivery that the products correspond to what is indicated in the transport document and/or invoice, both in number and type, and immunity from defects/flaws in case of failure to make a reservation)

Art. 11.1 (right of withdrawal and term for exercising it)

Art. 11.3 (methods of exercising the right of withdrawal)

Art. 11.2 (Customer's obligation to return the product intact, in its original packaging, complete in all its parts, no later than 10 days from the date of sending the withdrawal notification)

Art. 12.2 and 12.3 (deadline for refunding sums paid by the Customer)

Art. 12.4 (product replacement not предусмотрено)

Art. 12.5 (Customer's obligation to bear the costs of returning the product)

Art. 14.1 (Company's lack of liability if, due to fortuitous events or force majeure, the Company is unable to execute the order within the timeframes provided for in Article 6, point 3, or if any further disruption occurs)

Art. 14.2 (Company's lack of liability for disruptions or malfunctions related to the use of the internet network and beyond the Company's control and management)

Art. 13.2 (Company's lack of liability for damages, losses, and costs incurred by the Customer as a result of the non-execution of the contract for reasons not attributable to the Company)

Art. 14.4 (Company's lack of liability for any fraudulent and illegal use that may be made by third parties of credit cards, checks, and other means of payment at the time of payment for the purchased products, provided that it demonstrates that it has taken all possible precautions based on the best science and experience of the moment).

Art. 15 (applicable law)

Art. 15.4 (mandatory jurisdiction in the case of a customer having their residence or domicile outside Italy)

Art. 21 (Invalidity and/or ineffectiveness of clauses)